The Food Assistance program is designed to raise nutritional levels, to expand buying power, and to safeguard the health and well-being of individuals in low income households in Ohio. A household may consist of an individual or a group of individuals who live together and usually purchase, prepare, and eat their food together.
In order to qualify for the Food Assistance Program, households must meet several program-specific requirements, including income limits. All able-bodied adults are also required to participate in work program activities.
To complete an application or report changes to your case, call 1-844-640-6446, Monday – Friday, 8:00 a.m. – 4:00 p.m.
To submit documents for your SNAP, Cash, or Medicaid case, email Gallia-Documents@jfs.ohio.gov.
For questions regarding your EBT card, please call 1-866-386-3071.
EBT Card: Out-of-State and Online Transaction Blocking
Based on feedback, we want to make the following information easily accessible as you are assisting cardholders.
Will this change affect how I shop in stores?
There is no change to using your EBT card in person at an Ohio grocery store when you pay at a point-of-sale (POS) device. However, you will need to temporarily remove the “Block High-Risk Transactions” setting if you:
- order groceries for pickup or delivery;
- shop out of state, including border states (Indiana, Kentucky, Michigan, Pennsylvania, or West Virginia); or
- use scan-and-go self-checkout at a store (such as Meijer’s “Shop & Scan” or Sam’s Club’s “Scan & Go”).
How do I lock or unlock my card?
Cards can be locked or unlocked at any time, 24/7, through any of the following options:
- the official ConnectEBT app;
- online at ConnectEBT.com; or
- by calling 1-866-386-3071.
The best protection to secure your SNAP benefits is to keep your card locked when you are not actively making a purchase.